Our Legendary Risk Free Guarantee
We understand you want your car or truck product to be exactly what you desired. This is why we offer a 30-Day Risk Free Trial. Our Risk Free Trial means you can enjoy using the product for 30 days with no obligations. You can test how it performs to make sure it meets your standards. If you decide that you are not completely satisfied within 30 days, you can return the item for a full refund.
This level of customer service is unparalleled in the automotive industry. We are confident that you will love the items you order from AutoTruckDepot.ca.
We will not surprise you with any hidden costs or fees. We do place a few limitations on our return policy, but we believe that they are fair.
Notify us within 30 days
We will refund you the purchase price as long as you let us know that you want to return the product within 30 days of receiving your product.
Return in the original packaging
We need the product be returned to us in its original packaging, so we ask that you keep the original packaging. No items will be taken if they are not in the original packaging and a restocking and repackaging fee of up to 20% may be applied.
"As New" condition
We expect that you will test the item to be sure that you enjoy it. However, please do not return damaged, excessively used or soiled items, as they will not be accepted.
Refund process & processing time
Within 48 hours of receiving the items into our Calgary store, we will inspect the items to insure that they are in "As New" condition. We will then process your request and issue a credit to your credit card or PayPal account within 5 business days. Depending on your card issuer's policies, it may take up to 5 business days after we issue your refund for the credit to appear.
We are serious about our Return Policy because we want you to be happy with your purchase. And, if you're not happy, we want to make it extremely easy for you to get a refund or replacement. We do this because we would want this if we were in your position.
Sometimes events happen that are beyond our control. In the unlikely event your item arrives in less than perfect condition, please call us at (855) 253 - 4330 or email us at firstname.lastname@example.org and we will do our best to take care of the situation.
Typically, the manufacturer's warranty covers defects in materials and workmanship for one year from the date of shipping. For this warranty to be in effect, products must have been used for their intended purpose. Defects resulting from negligence, misuse, accidents, and abnormal wear and tear are not covered by warranty.